Privacy Policy

1. Introduction
Welcome to the StressLess website (“we,” “us,” “our”). At StressLess, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our chatbot service via WhatsApp or in-browser chat. By continuing to use our services, you agree to the practices described in this policy.

2. Information We Collect
– Phone Number: When you interact with the StressLess chatbot via WhatsApp, we collect your phone number. This is necessary so we can send you replies.
– Chat Messages: All messages sent between you and our chatbot.

3. Data Encryption & Transmission
– WhatsApp End-to-End Encryption: Your messages are encrypted end-to-end on WhatsApp before they are sent.
– Transmission to Chatbase: Once encrypted, messages — including your phone number — are transmitted to Chatbase, our infrastructure provider for the chatbot service.

4. Limited Data Usage
– Necessary Processing: Chatbase processes the data (messages and phone numbers) solely to provide the chatbot service.
– No Additional Sharing: We do not share your personally identifiable information with any other third party unless required for service delivery or by law.

5. Compliance with Data Protection Standards
– Chatbase DPA & Laws: All data is handled in accordance with the Chatbase Data Processing Addendum (DPA) and applicable data protection laws.
– Security Measures: Robust security measures are in place to protect your data. You can review the Chatbase DPA for more details at: https://www.chatbase.co/legal/dpa.

6. No Training or External Sharing
– No Training Data Usage: We do not use your information for training our chatbot or any AI models.
– Strictly Necessary Sharing Only: We do not share your information beyond what is necessary to operate and maintain the chatbot service.

7. Data Storage and Security
– Secure Storage: Your data is stored securely by Chatbase under industry-standard security protocols.
– Retention Period: We retain your information as long as needed to provide our services. If you would like to request deletion of your data, please contact us as outlined below.

8. User Requests & Concerns
– Contact for Privacy Issues: If you have any concerns about data privacy or deletion requests, contact the Stress Less team at privacy@stresslessai.co.
– Timely Response: We will address your request as soon as possible.

9. Advisement on Personal Information
– No Sensitive Details: While your conversations are secure, we advise against sharing personal details or any information that could identify you.

10. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Modified” date. We encourage you to review this page periodically for the latest information on our privacy practices.

Last Modified: 20 February 2025

If you have any questions regarding this Privacy Policy, please reach out to us at privacy@stresslessai.co.